FAQ


HOW DO I PLACE AN ORDER?

SELECT AN ITEM YOU LIKE THEN SELECT SIZE AND CLICK ON "ADD TO BAG" THEN CONTINUE SHOPPING UNTIL YOU ARE READY TO COMPLETE YOUR PURCHASE. THEN, CLICK  “CHECKOUT” TO CONFIRM YOUR ITEMS. AFTER YOU HAVE MADE ANY CHANGES AND UPDATED THE QUANTITIES AS DESIRED, CLICK “CHECK OUT" TO COMPLETE YOUR ORDER. 

WHAT PAYMENT METHODS DO YOU ACCEPT?

NEMESIS.LA ACCEPTS:

  • VISA
  • MASTERCARD
  • AMERICAN EXPRESS
  • PAYPAL

WILL I BE CHARGED TAX?

WE ARE REQUIRED TO COLLECT SALES TAX FOR THE STATE OF CALIFORNIA ONLY. THE TAX RATE APPLIED TO YOUR ORDER WILL GENERALLY BE THE COMBINED STATE AND LOCAL RATE FOR THE ADDRESS WHERE YOUR ORDER IS SHIPPED. 

HOW WILL I KNOW THAT MY ORDER WAS ACCEPTED?

YOU WILL RECEIVE AN EMAIL CONFIRMATION SHORTLY AFTER YOUR ORDER HAS BEEN PLACED. PLEASE ALLOW UP TO 2 BUSINESS DAYS FOR ORDER PROCESSING. FEEL FREE TO CONTACT US DIRECT WITH ANY QUESTIONS VIA EMAIL AT ALEX@NEMESIS.LA

CAN I ADD OR REMOVE ITEMS FROM MY ORDER ONCE IT IS SUBMITTED?

ONCE YOUR ORDER HAS BEEN SUBMITTED, WE BEGIN PROCESSING YOUR ORDER, WHICH ENTAILS A NUMBER OF STEPS. DURING THIS TIME WE CANNOT ADD OR REMOVE ITEMS FROM YOUR ORDER. 

CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

ONCE YOUR ORDER IS SUBMITTED, WE BEGIN PROCESSING YOUR ORDER, WHICH ENTAILS A NUMBER OF STEPS. DURING THIS TIME WE ARE UNABLE TO MODIFY OR CANCEL YOUR ORDER. 

NEMESIS WANTS TO ENSURE THAT YOU ARE COMPLETELY SATISFIED WITH YOUR SHOPPING EXPERIENCE, BUT IN CASE THERE IS A PROBLEM, WE GLADLY OFFER EASY RETURNS.

WHAT IF AN ITEM IS OUT OF STOCK?

IF AN ITEM FROM YOUR ORDER IS OUT OF STOCK, YOU WILL BE NOTIFIED VIA EMAIL WITH SPECIAL OFFERS.

PREPAID RETURN/ EXCHANGES PROCESS

  • RETURNS ARE ACCEPTED WITHIN 15 DAYS FROM THE DAY THE ORDER WAS PLACED
  • ITEMS MUST BE NEW AND UNWORN/UNWASHED.
  • INCLUDE YOUR ORIGINAL INVOICE
  • INDICATE ITEMS YOU WOULD LIKE TO RETURN
  • CHECK YOUR RETURN FORM FOR ACCURACY
  • RETURN YOUR ITEMS USING THE PREPAID SHIPPING LABEL PROVIDED
  • SECURELY REPACKAGE YOUR MERCHANDISE. COVER OR REMOVE ANY ORIGINAL MAILING ADDRESS LABEL OR SHIPPER BARCODES FROM PACKAGE
  • PLEASE SEND YOUR RETURN TO:
    ATTN: WEB RETURNSSHIP YOUR PACKAGE WITH YOUR CHOICE OF SHIPPER. TO INSURE WE RECEIVE YOUR RETURN/ EXCHANGE, PLEASE REQUEST A TRACKING NUMBER AND INSURANCE FROM YOUR SHIPPER. WE ARE NOT RESPONSIBLE FOR LOST RETURNS/EXCHANGES WITH OUTSIDE SHIPPERS.
    12400 VENTURA BLVD., STE. 744, STUDIO CITY, CA 91604
  • ALL RETURNS ARE SUBJECT TO A RESTOCKING FEE OF ($7.00)